Frequently Asked Questions (FAQs)
Welcome to Chargers.com.pk, a registered private limited (Pvt. Ltd.) company based in Dera Ismail Khan, Pakistan. Below are answers to some of the most common questions about our products, orders, shipping, warranties, and customer support.
1. Are your products genuine?
Yes. We are committed to supplying 100% genuine products sourced through our own trusted import channels. We do not knowingly sell counterfeit, refurbished, repacked, or used products.
2. Do you import your products?
Yes. We import our inventory through our own supply channels instead of purchasing products from local wholesale markets. This helps us maintain quality and authenticity.
3. Do you sell refurbished or used products?
No. We do not knowingly sell refurbished, used, repacked, or counterfeit products.
4. Do you offer a warranty?
Warranty availability depends on the product.
Products covered by an official manufacturer’s warranty must be claimed through the respective brand’s authorized service center. Seller warranty, if applicable, will be clearly mentioned on the product page.
5. What is your originality guarantee?
We offer a Lifetime Originality Guarantee. If a product purchased from Chargers.com.pk is verified as counterfeit, we will provide a full refund in accordance with our policies.
6. What is your checking warranty?
We provide a 3-Day Checking Warranty, allowing customers to inspect and test their products after delivery.
7. Which payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Bank Transfer
- Other available digital payment methods
All payments are made in Pakistani Rupees (PKR).
8. How long does order processing take?
- COD orders are usually processed within 24 hours.
- Prepaid orders are processed within 24 hours after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
9. How long does delivery take?
Estimated delivery times are:
- Major Cities: 2–3 business days
- Other Cities & Rural Areas: 3–5 business days
Delivery times may vary depending on the courier service and destination.
10. Which courier services do you use?
We dispatch orders through trusted courier partners, including:
- Leopard Courier
- M&P (Muller & Phipps) Courier
A tracking number is shared via WhatsApp after dispatch.
11. Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number via WhatsApp so you can monitor your shipment.
12. Can I cancel or modify my order?
Orders can usually be changed or cancelled before dispatch.
Once an order has been dispatched, cancellation or modification may not be possible.
13. What should I do if I receive a damaged or incorrect product?
Please contact us within 24 hours of delivery and provide:
- Your order number
- A description of the issue
- A continuous unboxing video
This helps us process your claim quickly.
14. Do you deliver outside Pakistan?
Currently, we deliver only within Pakistan.
15. What information do you collect?
We collect only the information necessary to process your order, including:
- Full Name
- Mobile Number
- Delivery Address
Your information is handled according to our Privacy Policy.
16. How can I contact customer support?
You can contact our support team through:
Email: support@chargers.com.pk
WhatsApp: 0305-9303892
Website: https://chargers.com.pk
Thank you for choosing Chargers.com.pk. We appreciate your trust and are committed to providing genuine products, dependable service, and excellent customer support.