Shipping, Returns, Refunds & Replacements
Last Updated: August 1, 2026
At Chargers.com.pk, we are committed to providing genuine charging accessories and a reliable shopping experience across Pakistan.
Important
To protect both the customer and Chargers.com.pk, please record a continuous unboxing video while opening your parcel. This video is required for claims related to damaged products, missing items, incorrect products, or authenticity concerns.
Where possible, our first solution will be replacement of the product. If a replacement is unavailable or we are unable to resolve the issue, an eligible refund will be issued.
1. Shipping & Delivery
Order Processing
- Cash on Delivery (COD) orders are processed within 24 hours.
- Prepaid orders are processed within 24 hours after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
Estimated Delivery Time
- Major Cities: 2–3 business days
- Other Cities & Rural Areas: 3–5 business days
Delivery times are estimates and may vary depending on the courier service or weather conditions.
Shipping Charges
- Standard nationwide shipping charges are displayed during checkout.
Courier Partners
Orders are dispatched through our trusted courier partners:
- Leopard Courier
- M&P (Muller & Phipps) Courier
A tracking number will be shared via WhatsApp once your order has been dispatched, allowing you to track your shipment until delivery.
2. Returns & Replacements
Claim Window
Any issue must be reported within 24 hours of delivery.
Eligible Reasons
- Product damaged during delivery
- Defective product
- Wrong product received
- Missing item
- Authenticity concerns
Non-Eligible Returns
Returns or replacements will not be accepted for:
- Products damaged due to misuse or accidental damage
- Products with missing accessories or original packaging
- Products showing signs of physical damage caused after delivery
- Products marked as non-returnable on the product page
Replacement Procedure
- Contact us via WhatsApp or email.
- Share your order number, issue details, and the required unboxing video.
- Once approved, return the product as instructed.
- After inspection, the replacement product will be dispatched.
Return Shipping
If the claim is approved due to our error (wrong, defective, or damaged product), we may reimburse return shipping costs at our discretion.
3. Refund Policy
Refunds are available only if:
- The ordered product cannot be delivered.
- An incorrect product was delivered.
- A defective product cannot be replaced.
- An authenticity claim is verified after inspection.
Refund Processing
Approved refunds are processed within 7–10 business days using the original payment method whenever possible.
Shipping charges are generally non-refundable unless the refund is due to our error.
4. Package Inspection
Please inspect your parcel before accepting delivery.
If the package appears opened, damaged, or tampered with, refuse delivery if possible and contact us immediately.
The required unboxing video greatly helps us resolve claims quickly.
5. Product Authenticity
Chargers.com.pk strives to supply genuine products from trusted manufacturers and suppliers.
If any product is found to be counterfeit after verification, we will resolve the matter according to this policy.
6. Warranty
Warranty availability varies by product and brand.
Where a product includes an official manufacturer’s warranty, all warranty claims must be made through the respective brand’s authorized service center.
Chargers.com.pk does not process manufacturer warranty claims on behalf of brands.
If a product includes a seller warranty, the warranty period and terms will be clearly mentioned on the respective product page.
7. Contact Support
If you need assistance regarding your order, shipping, replacement, or refund, please contact us.
WhatsApp: 0305-9303892
Email: support@chargers.com.pk